Frequently Asked Questions

Everything you need to know about your Schleich shopping experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your package's progress.

What is your return policy?

We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain sale items may be final sale.

How do I determine my size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your garments ethically sourced?

At Schleich, we are committed to sustainability. We partner with manufacturers who adhere to strict fair labor practices and prioritize eco-friendly materials whenever possible.